Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. This position will require employees to come on site to one of our St. Louis campus locations a few times per year for meetings/events or as needed. #LI-REMOTE

The Rental Operations department is responsible for the business applications that support the reservations and rental processes of over 1 million vehicles in the US, Canada, UK, Ireland, Germany, France and Spain. The technologies include a mixture of React, Java, APIs, Android, Oracle, and on-prem and AWS cloud-based solutions. The Rental Operations area includes existing applications as well as a suite of new applications under development and being implemented. Now is an exciting time to be part of this team as we modernize our IT operational processes and grow our portfolio of innovative rental solutions that support consistent and reliable experiences for our customers in an evolving transportation landscape. 

As an IT Senior Manager leading the Ticket Services area, you will play a critical role where you will engage and interact with a variety of IT and Product teams to provide new capabilities critical and integral to the Rental lifecycle. In addition, you will lead your team to focus on evolving the supportability and maintenance of mission critical solutions in alignment with our IT strategies.  

In this role, you will lead leaders who are responsible for delivering strategic initiatives and supporting our Ticketing Services clients, ensuring the quality, stability, scalability and performance of our core rental solutions. These efforts are focused on an increase in flexibility and efficiency within the Rental processes which have a direct impact to our customer’s experience and business operations, as well as the Enterprise Mobility brand.

You will be responsible for leading your leaders in defining/refining the goals, objectives, processes, and resources to support the overall strategic vision of your area. You will be responsible for leading complex initiatives that often span multiple disciplines/domains and different teams. You will be responsible for managing project scope and costs which includes change management, employee time reporting along with other resource costs, such as contractors and hardware. You will be responsible for managing impact analysis of issues impacting our global operators. You will collaborate with key stakeholders, IT leaders across EM, and external vendors to deliver secure and reliable solutions that meet business objectives and industry mandates.

You will be responsible for people management activities including career planning/support, training, hiring, performance, and annual Gallup Survey Employee Opinion results. You will be responsible for developing and retaining strong performers and preparing them for future responsibilities. You will also lead in identifying, developing, and implementing policies, standards, and procedures that support team activities and lead individuals in adhering to and supporting team procedures. You must be able to quickly assess and prioritize work efforts in an environment that receives new work daily. This is an excellent opportunity to utilize your strong leadership skills in a fast-paced work environment which is critical to our business operations.

This individual will participate in standard off-hours leadership on-call rotations, serving as an escalation point for production issues. They will also occasionally participate in off-hour rollouts of new solutions.  The team maintains a flexible work schedule to try and maintain a 40-hour work week.

Skills and Abilities:

• Must display strong commitment to leadership, building a team-centric environment and possess a strong solution orientation
• Must be able to demonstrate people development experience at various levels that leads to successful career development and high performing teams
• Self-starter, with proven success executing, complex projects and programs that span multiple applications and areas
• Proven transformational leadership capabilities with the ability to establish and maintain solid working relationships across business and IT teams
• Proven success in tactical and strategic execution as well as escalation awareness
• Proven experience identifying, developing, communicating, and implementing standards and procedures that support department objectives
• Proven experience in business communications and interactions with executive management
• Demonstrated strong customer service orientation, while consistently delivering exceptional support

Equal Opportunity Employer/Disability/Veterans

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 8+ years of relevant experience
• 3+ years of experience successfully leading, coaching, and developing managers and technical leadership
• 3+ years of experience supporting large scale or high-transactional volume products relying on API technology
• Experience with agile development methodologies and tools, and practical experience implementing applications through the SDLC and release
• Experience partnering with third party vendors

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Experience with modernized or continuous integration and application release processes
• Experience with interacting or managing a global support structure
• Experience with an ITSM solution, Service-Now or similar
• Experience leading teams through change
• Knowledge of Jira and Confluence