Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. This position will require employees to come on site to one of our St. Louis campus locations a few times per year for meetings/events or as needed. #LI-REMOTE

As an IT Manager in Rental Operations Shared Services, you will lead a team of Rental Release Managers in a fast-paced environment. You will manage a team responsible for planning, directing, coordinating, and monitoring activities that support releasing Rental Operations Solutions to Production.  These rental systems directly impact the overall rental customer experience in North America and Europe. The rental area includes existing applications as well as a suite of new applications under development and being implemented. This team plays an important role in supporting business critical rental solutions and collaborating with business, help desk and various IT teams to identify, triage and remediate issues. You will also be responsible for developing release metrics and report on the quality of release processes.  Here, you will have an opportunity to make a direct impact to the stability of our rental systems and shape future release processes.  Now is an exciting time to be part of this team as we modernize our IT operational processes and grow our portfolio of innovative rental solutions that support consistent and reliable experiences for our customers in an evolving transportation landscape.   

As a leader in this department, you will manage a team that collaborates across Rental to ensure quality processes are adhered to when deploying code into the Production environment. You have the opportunity to coach a high performing team and identify opportunities to innovate current processes while maintaining strong stakeholder relationships and focus on operational excellence and release consistency across Rental. There will be a focus for anticipating process changes and improvements while preparing team members for the transformation underway. You will lead your team to identify dependencies, problem solve roadblocks, provide succinct communication to stakeholders, and be key partners to teams across the Rental arena.  

Additional responsibilities will include collaborating with other IT teams to understand cross-solution dependencies, assessing issues and recommending prioritization, and identifying resourcing needs. You will lead and provide guidance for your team's release efforts, identify and resolve roadblocks, determine timelines, raise risks, and identify solutions. You will partner with leadership to enhance processes, determine strategy, and identify improvements to increase the department's overall effectiveness and efficiency. You will be managing the work of staff augmentation contractors as well as full-time employees. You will be responsible for performance management of your team including managing, coaching, and developing your team, training, interviewing, hiring, and performing salary reviews. 

As one of 3 functions in the newly established Rental Shared Services department, leading the Release Management team provides great visibility and impact to overall Rental success.  

This individual will at times need to work nights or weekends to support their team in case of emergencies or critical issues. The team maintains a flexible work schedule to try and maintain a 40-hour work week. 

Skills and Abilities:

• Must have exceptional communications across audiences 
• Must have demonstrated ability to motivate and direct employees and teams to accomplish project goals and individual career development goals 
• Must have strong personal management skills to oversee and drive progress on multiple efforts on a daily and weekly basis 
• Must have excellent problem solving and critical thinking skills to identify issues, determine root cause, and communicating relevant information to business sponsors and IT leaders 
• Must have a strong collaborative nature with excellent facilitation skills to establish and maintain solid working relationships that drive conversations to identify and determine root cause for support issues
• Must be effective at collaborating and building relationships within your team, across IT, and the business at various levels of the organization in a remote work environment utilizing tele-conferencing tools.
• Must be willing to occasionally attend in-person networking meetings, kick-off discussions, or team events.  
• Must demonstrate a keen sense of understanding or technical and business priorities and foster a team that is flexible and adaptable to changing priorities and requirements  
• Participating or facilitating production outage troubleshooting sessions and providing root cause explanations to leadership 

Equal Opportunity Employer/Disability/Veterans

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• The IT Manager position requires 6+ years of related IT experience 
• 2+ years of IT Management or team leadership experience preferred. This would include development of direct reports and managing team responsibilities/deliverables 
• Knowledge of release and support management including application release and infrastructure maintenance practices
• Experience with an ITSM solution, Service-Now or similar
• Experience in leading application release and infrastructure maintenance process improvements such as deployment automation
• Must have proven experience leading or mentoring professionals in a complex IT environment 
• Must be able to apply general knowledge of infrastructure components such as networking, server platform, database platform and general impact to rental software applications 
• Must have experience with data gathering and decision making based on data analysis and reporting 
• Must have familiarity with ITSM Incident processes, Jira and Confluence, Excel, PowerPoint, Office 365 applications 
• Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred 
• Understanding of Rental applications / landscape