The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

Locations in the Capital District include Albany, Clifton Park, Latham, Schenectady. Our flagship office is located at 900 Central Ave., Albany, NY 12206.

Compensation is $18.00 / hour

THIS IS A FULL-TIME SEASONAL POSITION (40 HOURS WEEKLY AVG)

(STARTING ON OR AFTER MAY 19th 2025 ENDING BY NOVEMBER 19TH 2025)

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Equal Opportunity Employer/Disability/Veterans

• Must have two years college experience OR at least two years of customer service experience
• Must be at least 18 years old. 
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Aside from religious observations, must be available to work an average of 40 hours per week, including Saturday