Enterprise Mobility is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. #LI-REMOTE

As an IT Manager on the Network Operations team, you will be responsible for leading the day-to-day operations of the team, providing overall guidance and supervision. You will ensure all members of assigned technical teams are effective and fully utilized, and provide leadership in key interactions with others to define, analyze, and deliver customer solutions. You will be responsible for building trust to influence peers and others to break down barriers and drive results. Here, you’ll have the opportunity to work across multiple teams to help deliver innovative solutions in support of Enterprise Mobility's technology strategy. You will need to collaborate with leaders and teams throughout IT to ensure alignment and partnership. 

As an IT Manager, you will be responsible for defining the goals, objectives, processes, and resources to support the overall Network Operations. This is an ideal role for a leader looking for an opportunity to make a significant impact, and develop and grow in a team-oriented environment. You’ll have the chance to work with senior leaders in the organization, so collaboration and influence skills will be key. 

Key Areas of Responsibilities

1. Leadership & Team Management:
• Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
• Provide leadership, guidance, and support to ensure effective team performance and development
• Coordinate with senior management and other departments to align NetOps objectives with organizational goals
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
• Handle escalations, both internal/external, and manage support from different levels
• Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
2. Network Infrastructure Oversight:
• Provide overall expertise with all Network Operations functions
• Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
• Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches and ensure the effective transition from Cisco DMVPN to SD-WAN.
3. Break/Fix and Service Delivery:
• Oversee the resolution of break/fix issues and ensure high standards of service delivery
• Act as an escalation point for complex issues and outages impacting high-revenue locations
• Partner with third-party providers for tier 1 support and manage escalation processes
4. Project Management:
• Lead and coordinate larger network projects, ensuring timely and successful completion
• Collaborate with project teams to plan, execute, and monitor network infrastructure projects
5. Operational Excellence:
• Identify, influence, and drive opportunities to further our cloud networking objectives
• Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
• Develop and implement processes and procedures to optimize network operations and improve efficiency
• Monitor performance metrics and ensure compliance with service level agreements (SLAs)
• Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks
6. On-Call Rotation:
• Participate in the on-call rotation for break/fix work
• Ensure effective resolution of issues during on-call periods and maintain high availability

Equal Opportunity Employer/Disability/Veterans

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• 6+ years of related experience
• Must have experience leading and mentoring technical professionals within a complex networking environment 
• Prior experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
• Prior experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
• Understanding or experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
• Proven commitment to continuous improvement of teammates and technology
• Proven commitment to capturing and reporting of valuable performance, utilization, and cost metrics
• Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues
• Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience
• Ability to establish effective working relationships within all levels of the organization
• Experience managing 3^rd party and vendor relationships and negotiations
• Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• 2+ years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.
• Experience with the following Network Technologies is preferred:
• Prefer experience working in a large technology/ network environment
• Awareness and understanding of AWS or Azure technologies, products, and services
• Awareness and understanding of core networking concepts and technologies
• Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
• Adept at improving outcomes through proactive coaching and development at all levels