Enterprise

Full Time Customer Assistant Representative - Southampton, NY

Location
Long Island - Southampton
Category
Customer Service/Support - Customer Service/Support
Job ID
2024-486295

Overview

 

  

We’re immediately hiring for Southampton, NY office!  The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.  

 

The starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

 

We offer:

  • Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

 

This position is located in Southampton 

The address is:

395 County Road #39A

Southampton, NY 11968

 

 

 

 

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years old. 
  • Must have two years college experience OR at least two years of customer service experience
  • Must have a high school diploma or GED
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Aside from religious observations, must be available to work an average of 40 hours per week, including weekends
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
  • Must be able to read, write, and speak English

 

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