Recovery Compliance Coordinator

St. Louis - Brentwood, Richmond Heights, Clayton, Maplewood & central areas
Administrative/Clerical - All Positions
Job ID


As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Recovery Compliance Coordinator!


Our ideal candidates will be a professional, organized, self-motivated team players that enjoy working in a fast paced environment and have had success in handling the collection of receivables, bad debt, claims, conflict resolution and/or customer service. The Recovery Compliance Coordinator will work to investigate and analyze all reported claims while developing collection strategies in order to reach a collection potential that best serves our customers and our business.


Compensation for this position begins at $41,600 per year and can go up depending upon relevant experience and skill level.  The schedule is Monday-Friday 8-5pm working a hybrid schedule from home and 1-2 times per month at our new Fleet Operations center located at 2281 Ball Dr. St. Louis, MO 63146.  


Enterprise Fleet Management offers a comprehensive health-care package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.


Company Overview 

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.




  • Process an appropriate number of claim files per day and complete the exam process within the appropriate time-frame of file assignment
  • Investigate, evaluate, and analyze all reported claims to determine collection potential and develop collection strategies
  • Gather and evaluate police reports, verbal/written statements, and other related documents to utilize in making liability determinations and collection potential
  • Evaluate and identify potential injuries or liability with notification to the appropriate claims organizations
  • Send timely contact letters to responsible parties
  • Negotiate claim settlements with various insurance carriers and third party companies
  • Offer guidance and obtain approval for alternative dispute resolution
  • Maintain accurate account of collections activity and incoming payments on files
  • Actively defend EFM in lawsuits regarding unresolved claims; partner with clients' insurance companies to monitor the status through resolution 


Equal Opportunity Employer/Disability/Veterans



Minimum Qualifications:

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Two years of experience in Insurance, Claims, Underwriting or Subrogation 
  • Two years of Customer Service experience
  • Basic knowledge of Microsoft Office applications (Word, Excel, and Outlook)
  • Must have or be willing to obtain an Adjustor's License
  • One year of proven success in negotiation or conflict resolution, preferred
  • Must have the ability to meet all work from home technical requirements

Competency Based Qualifications:

  • Executing

  • Customer Service

  • Detail-Oriented

  • Analyzing

  • Communication

  • Flexibility

Work from Home (WFH) Requirements:

  • Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
  • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/


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