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Customer Service Representative PDX Airport Fulltime

Location
Portland-Airport
Category
Customer Service/Support - Customer Service/Support
Job ID
2024-472047

Overview

Enterprise Rent-A-Car at the Portland International Airport is looking to grow our Customer Service Representative team!

 

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

 

We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

This full-time position is located at 7240 NE Airport Way Portland, OR and pays $17.00 / hr + performance based monthly bonus $80-$300.  Hourly base plus generous incentive plan provides the overall potential to earn $17.50-$19.00 per hour or more!!
 
Guaranteed 40 hours per week
 
Must be able to work the following shifts:
 
5:30pm - 2:00am Tuesday-Saturday
 
or 
 
5:30pm - 2:00am Thursday-Monday
 
We offer:
  • Paid vacations/holidays
  • Health insurance for you and your family
  • 401K + employer match
  • Rental discounts
  • Paid Leaves — (Maternity, Parental, Adoption, Bereavement)
  • Paid volunteer quarterly community service events

 

Details on benefits are available at https://careers.enterprise.com/rewards-and-benefits

 

 

Responsibilities

  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation.
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
  • Prepares all rental and return documents accurately and completely.
  • Offers all customers assistance with directions, maps, local area information and appropriate service information.
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensures that the return date and time on the rental agreement is accurate.
  • Reviews all charges at the time of vehicle return.
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned
 
 Equal Opportunity Employer/Disability/Veterans 

 

 

Qualifications

   

    • Must be at least 18 years old
    • Must have a valid drivers license
    • High school diploma or equivalent required
    • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
 

 

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