Consumer Collections Coordinator

Admin Shared Services
Administrative/Clerical - All Positions
Job ID


The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience. 


This position will be working in Tulsa, OK with a flexible work arrangement combining home and in-office for training. Working hours will be Monday through Friday with flexible start and end times for an 8 hour workday that cover the core hours of 9:00am-3:00pm.


This position is located at 14002 E. 21st. St. Tulsa, OK 74134.






  • Review reservations, rentals and credit card authorizations and charges in Odyssey, ECARS, RFS, EH Insight, Report Web, People Soft, OnBase and Renter Maintenance to determine validity and/or discrepancies of rental charges.
  • Make and take daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor.
  • Activate/deactivate "Do Not Rent" requests.
  • Request letters and police reports for cases of stolen vehicle or identity theft; work with Risk managers and stations regarding warrants on stolen vehicles.
  • Work emails received from customers, customer service and/or other departments daily
  • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate vailid customer address and/or phone numbers.
  • Utilize Report Web, EH Insight, OnBase, Odyssey, RFS, ECARS, Slick, IPG-Virtual Terminal, Velocity, ICE-DRU, ICE 2.0 Claim Viewer and Renter Maintenance to verify balances owed
  • Research accounts to ensure billing accuracy
  • Process payments and CCRIs to resolve DNR balances
  • Ensure daily and monthly matrix goals and requirements are met
  • Ensure all customer credit card information is secure and free from exposure in all systems and processes
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Submit RAF's for both credit card payments and small balances write offs
  • Research credit card charges
  • Prepare and submit People Soft write offs for negotiated account balances when needed
  • perform miscellaneous job-related duties as assigned
  • Maintain clear and concise notes in Odyssey, ECARS, RFS, DNR screens in Renter Maintenance as well as People Soft.
  • Stay up to date on all Visa/MasterCard, American Express and Discover credit card acceptance guidelines as well as industry Chargeback rules and regulations
  • Stay up to date and be aware of FDCPA-Fair debt collection practices act. 

Equal Opportunity Employer/Disability/Veterans



  • High School Diploma or GED required; Associate’s Degree preferred
  • Must have 1 year collections and /or customer service experience using a computer on a daily basis required 
  • Intermediate in Excel
  • Knowledge of PeopleSoft preferred
  • Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
  • Must be willing to accept starting pay of $16.25/hour.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
  • For flexible or full remote work from home positions, reliable high speed Internet connection and dedicated work space are required.
  • Must live within a 2 hour commutable distance to Tulsa, OK



  • Ability to work independently and as a team player
  • Excellent telephone manner with strong communication skills
  • Strong customer service skills
  • Ability to research, determine and negotiate a settlement amount
  • Strong customer service skills
  • Ability to research, determine and negotiate settlement amounts
  • Strong organizational and problem-solving skills with the ability to set priorities to ensure optimum efficiency to meet deadlines and goals
  • Detailed oriented and the ability to set priorities a plus
  • Ability to work in a fast paced environment and meet goals, time frames, and deadlines required. 


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