Administrative Representative - East Boston

Boston Logan Airport
Customer Service/Support - Customer Service/Support
Job ID


The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support to our Boston Logan Airport operation.


The starting pay rate for this position is $18.08 / hour.  In addition to this strong wage are bonus opportunities of $100/month.  we offer a comprehensive benefits package which includes medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and 401(k) with company match.


We have two schedules available: 

Schedule 1: Tuesday, Wednesday, Thursday, Friday, Saturday from 1pm-9:30pm (30 minute break included)

Schedule 2: Tuesday, Wednesday, Thursday, Friday, Saturday from 8am-5pm (30 minute break included)



As you are considering a position with Enterprise Holdings, we invite you to learn more about our business at careers.enterprise.com



  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • May assist with or perform customer pick-ups in a safe and courteous manner
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans 


  • Must be at least 18 years old
  • High School Diploma or GED required; some college preferred
  • Must have at least 6 months of prior customer service, retail, or administrative support experience
  • Must be authorized to work in the United States and not require sponsorship now or in the future


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