Enterprise

Account Fleet Coordinator - Grand Rapids, MI

Location
Grand Rapids
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-372467

Overview

Enterprise Fleet Management has an exciting opportunity for an Account Fleet Coordinator (AFC). This position oversees the ordering and delivery process for our clients and is responsible for providing reporting and administrative support to the sales team as well as superior service to our clients. The Account Fleet Coordinator maintains daily contact with clients and provides exceptional support through professional verbal and written communication, with the goal of exceeding the client's expectations. 

 

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

 

This is an administrative, team focused, customer service and support role that is great for someone looking to set roots long-term in a career position. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. Compensation begins at $45,790/year plus full benefits, 401K matching, profit sharing, and great discounts!

 

This position is located at: 2720 28th St. SE, Grand Rapids, MI and offers the flexibility to work from home up to 80% of the time. 

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

Responsibilities include but are not limited to: 

 

  • Act as a local, knowledgeable resource for an assigned book of Fleet Management clients, primarily through phone and email
  • Manage all administrative and sales support tasks related to the client base
  • Create, update and distribute client lease documents and field related questions
  • Input and initiate vehicle quotes and orders for clients
  • Collaborate with internal operational teams to determine options and solutions for clients
  • Assist the sales team by preparing documents, materials and reports for client meetings, and attend as requested
  • Participate in monthly development meetings and assist in achieving department goals

 

Equal Opportunity Employer/Disability/Veterans

Qualifications

 

  • Must be at least 18 years of age
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have 3+ years of logistics, supply chain or prior client, sales, or vendor support experience
  • Must have 3+ years of successful experience with problem resolution or analyzing data to make recommendations
  • Must have at least 1 year of successful client communication or experience in collaboration and having adversarial conversations
  • Must live within one hour of 2720 28th St. SE, Grand Rapids, MI
  • Must be willing to accept $45,790/year for this position
  • Must have basic computer skills (Word, Excel and Power Point)
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on your record within the last 3 years
  • No drug or alcohol related driving offenses within the last 5 years (DUI, DWI, OWI, etc.)
  • Must have high speed internet connection with upload/download speed of 3MB or greater

The ideal candidate will possess the following competencies:

 

Executing

  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one’s own needs

Working with a Team

 

  • Works well with a diverse Group of individuals
  • Places the team’s needs and goals ahead of those of the individual, when necessary
  • Fosters an environment of teamwork

Planning and Organizing

 

  • Schedules and plans for short-term and long-term tasks and goals
  • Prioritizes activities and responsibilities to achieve goals and meet deadlines
  • Works in an orderly, timely, and organized manner

Detail-Oriented

 

  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency

Problem Solving

 

  • Determines the best solution based on the facts available
  • Addresses problems in a timely manner
  • Provides multiple solutions (when applicable) for resolving problems

Communication

 

  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills

Flexibility

 

  • Readily adapts to change
  • Moves easily from one task or responsibility to another
  • Is able to perform tasks or complete processes in ambiguous situations

 

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