Enterprise

Truck Customer Service Representative

Location
Orlando Airport/Hanger Blvd. Area
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-372426

Overview

The Enterprise Truck Rental Division is excited to announce an opening for a Full-Time Customer Service Representative.

 

The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction.  The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support. 

 

This is a full time opportunity (40 hours per week).  Candidates must be available to work between Monday through Friday from 7AM – 4PM, every other Saturday 9AM-12PM and the selected candidate can expect to work 40 hours per-week within those hours. This position will be based out of our Truck Rental location:

071T – 2156 JETPORT DR, ORLANDO, FL 32809 & 072T - 4185 N JOHN YOUNG PKWY, ORLANDO, FL 32804

 

We offer:

Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Act as a knowledgeable resource for all Commercial Truck Customers

  • Achieve and maintain proficiency in all necessary computer applications

  • Primary or secondary point of contact for customers needing information

  • Act as liaison between Commercial Truck and customers in the coordination of necessary maintenance requirements and associated paperwork

  • Involvement in overall branch operations

  • Send various documents and letters to customers in a timely manner

  • Participate in regular development meetings and assist to obtain department goals

  • Handle all administrative duties related to the customer base

  • Perform general office duties and miscellaneous job-related duties as assigned

  • Occasional involvement in customer facing meetings to help build solid business relationships

Additional Responsibilities: 

  • Knowledge of professional phone etiquette and the ability to provide excellent customer service
  • Good verbal and written communication skills
  • General knowledge of the organization and support functional area is required
  • Attention to detail for accuracy in performing data entry duties and various tasks
  • Organizational and time management skills
  • Basic business, accounting or math principles
  • Ability to demonstrate sound judgment and problem solving skills by taking appropriate action regarding a concern or questionable finding
  • Ability to work in a fast paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands
  • Ability to work independently or as a team member
  • Ability to work and succeed in a multi-cultural environment

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must have a valid driver's license
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service functions.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years
  • Must be willing and able to stand and/or walk for long periods of time
  • Must be willing to work at our Jetport (zip code 32809) or John Young (zip code 32804) location
  • Must be willing to accept the starting pay of $15/hour
  • Apart from religious observation, must be able to work 40 hours per week Monday through Friday from 7AM – 4PM, every other Saturday 9AM-12PM

DOT Requirements: We are subject to certain Department of Transportation Regulations

  • All applicants must be at least 21 years of age
  • Must be able to read and write English
  • Applicants will be required to submit to and successfully complete a D.O.T. medical examination (paid for by Enterprise, 12-month minimum certificate)

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