Enterprise

Customer Assistance Representative - Omaha - Full Time

Location
Omaha
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-371382

Overview

 

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED required; some college preferred
  • Must have at least 6 months of prior customer service, retail, or administrative support experience
  • Must have a valid driver's license with no more than two moving violations or accidents within the last three years. 

  • No drug or alcohol related convictions on driving record (DWI/DUI)  in past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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