Enterprise

Customer Service Representative - Aloha/Beaverton

Location
Beaverton/Hillsboro
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-371184

Overview

Enterprise Rent-A-Car is looking to grow our Customer Assistance Representative - team!

 

Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. If you enjoy a job where you're not staring at the clock, this is the one for you! 

 

The Sr. Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. 

 

 

There are multiple locations avalible in Aloha/ Beaverton area

This part time position pays $15.50 / hr + performance based monthly bonus $50-$320

 

and gauranteed 25 hours per week

 

We offer:

  • Paid time off
  • Employee discount
  • 401k Retirement plan plus employer match
  • Employee referral reward $300-$3000

 

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

 

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs 
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform miscellaneous and backup duties job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

 

 

Qualifications

  • Must be at least 18 years old
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  •  

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