Enterprise

Customer Assistance Representative Sr - Van Nuys

Location
Los Angeles - San Fernando Valley (North Hollywood/Sherman Oaks/Van Nuys/Northridge)
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-369344

Overview

The Customer Assistance Representative Senior (CAR Sr.) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to service customers, and act as a rental back-up in a home city branch location. 

 

This position pays $18.00 per hour and full time hours (40 hours per week) in Van Nuys, CA. Must be available to work on weekends.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

 

  • Take incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Assist to assess condition of rental upon return
  • Process returns, check-ins
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

 

  • Must be at least 18 years old
  • Must have a high school diploma or GED equivalent
  • Must have at least  6 months of prior customer service or sales experience (retail, customer facing preferred)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • This position requires a valid Driver's License

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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