Enterprise

Administrative Representative - Reno Tahoe Airport

Location
Reno
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-369107

Overview

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

 

This full time position is located at the Reno Tahoe Airport: 2001 E Plumb Lane, Reno, NV 89502 and pays $14 / hour!

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • May assist with or perform customer pick-ups in a safe and courteous manner
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED required
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be available to work the following full time schedule:
    • Monday-Friday 2pm-10:30pm

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