About the Role
The Customer Experience team is growing in order to support EHI's strategic objective to create an unmatched customer experience. By listening to and designing for our customers, we will partner with Product, IT, Marketing and Operations teams to deliver a low-touch, frictionless rental process, ensuring the principles of personalization, empathy, control and transparency are reflected in our service delivery.
The Senior Experience Designer contributes to the UX design of new experiences through the creation and support of concepts, prototypes, service design blueprints, and other visual deliverables representing the various interactions customers may take with a given product or service available to them at Enterprise Holdings. The Senior Experience Designer participates in ideation and research synthesis activities to ensure that solutions, services, and products are co-created in an easy, enjoyable, and useful manner for both customers and employees. Provides thought leadership and mentor other members of the Experience Design team through collaborative feedback and iteration.
This position reports to an Experience Design Director at our Corporate Headquarters in St. Louis, Mo, but is available for remote work.
Enterprise Holdings Inc. and its affiliate Enterprise Fleet Management together offer a total transportation solution. Combined, these businesses – which include extensive car rental and carsharing services, truck rental, corporate fleet management and retail car sales – accounted for nearly $22.5 billion in revenue and operated nearly 1.7 million vehicles in fiscal year 2020.
Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 9,500 fully staffed neighborhood and airport locations in 100 countries and territories throughout the world.
Equal Opportunity Employer/Disability/Veterans