Enterprise

Product Designer (CX/UX)

Location
St. Louis
Category
Marketing - User Experience
Job ID
2021-368145

Overview

About the Role

The Customer Experience team is growing in order to support EHI's strategic objective to create an unmatched customer experience. By listening to and designing for our customers, we will partner with Product, IT, Marketing and Operations teams to deliver a low-touch, frictionless rental process, ensuring the principles of personalization, empathy, control and transparency are reflected in our service delivery. 

 

The Product Designer crafts the interactions customers and employees have with EHI digital products and brings the experience to life in a way that feels inspired, refined and delightful. The Product Designer participates in the product development process and shape user flows and wireframes into user interface mockups and prototypes to deliver on user stories and digital product requirements. This position also applies the design system to ensure consistent, usable, and accessible experiences within the product ecosystem.

 

This position reports to an Experience Design Director at our Corporate Headquarters in St. Louis, Mo, but is available for remote work.

 

Company Overview
Enterprise Holdings Inc. and its affiliate Enterprise Fleet Management together offer a total transportation solution. Combined, these businesses – which include extensive car rental and carsharing services, truck rental, corporate fleet management and retail car sales – accounted for nearly $22.5 billion in revenue and operated nearly 1.7 million vehicles in fiscal year 2020.

 

Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 9,500 fully staffed neighborhood and airport locations in 100 countries and territories throughout the world.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here

 

Responsibilities

  • Design detailed flows and digital interfaces that are simple, effective, and elegant utilizing software such as Figma, Axure, Adobe Creative Suite products, etc. in an organized manner
  • Partner closely with product and development teams as well as stakeholders to find effective but practical solutions to design problems within product requirements and user stories
  • Translate conceptual designs into visual wireframes and mockups that lead to intuitive user experiences
  • Ensure brand standards, heuristics, accessibility, and consistency are incorporated into designs
  • Utilize existing design patterns while exploring improvements to components within the design system
  • Present and effectively communicate design deliverables for review with stakeholders and other designers
  • Integrate customer and employee usability findings into ongoing product optimizations to meet key performance objectives

 

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum:

  • Must have a Bachelor's Degree in Design, New Media, Interaction Design, UX, or related field
  • Must have 2 or more years of experience in product design, web design, UI/UX design and/or art direction with a focus on web and mobile digital products
  • Must have 2 or more years of experience with developing low- and high- fidelity prototypes for user testing
  • Must have 2 or more years of experience with visual and digital design tools such as Axure, Sketch, Figma, Adobe XD, Photoshop, HTML/CSS or similar
  • Familiarity with human-centered design methodology and inclusive design principles preferred
  • Must have a strong portfolio of demonstrated visual design aptitude – a great sense for color, form, typography and other interactive design elements that can be presented for review
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based

  • Executing
  • Working With a Team
  • Detail-Oriented
  • Analyzing
  • Communication
  • Flexibility

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