Enterprise

Repair Representative

Location
St. Louis
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-367632

Overview

Due to growth and promotions, Enterprise Fleet Management has an exciting opportunity for an Automotive Repair Representative in our Risk Management Department! Does a career in the automotive and customer service field interest you? If so, this could be the perfect opportunity to showcase your skills while working with customers and vendors throughout the US and Canada.  Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Additionally at Enterprise, we pride ourselves on giving back to the communities where our business partners and employees live and work and offer unique opportunities for our employees to take part in many worth-while non-profit initiatives!

 

In this role, you will be a member of our Risk Management Department and serve as a customer service and vendor expert through daily interaction by phone and email. A typical work week is 40 hours per week, Monday through Friday between the hours of 8-7pm. You will have a set schedule that is typically 8-5 four days of the week and one day 10-7. After the first 90 days, a partial work from home option is available or potential for a four day work week option. After one year in the role, additional promotional advancement opportunities are available within Risk Management. The starting salary is $33,000 - $36,000 per year based on experience with the opportunity to earn more within the first year after passing department certifications. In addition, we offer full benefits, 401K, profit sharing and great discounts.

 

This position is located at 9315 Olive Blvd, St. Louis, MO 63132

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination
  • Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs
  • Ensure payment of vehicle repairs and parts invoices in a timely manner
  • Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed
  • Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor
  • Assist Claims Support Coordinators and Repair Compliance Coordinators as needed

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

Minimum Qualifications:

  • One year or more of Customer Service experience
  • One year or more of administration experience
  • Intermediate knowledge of Microsoft Office applications (Word, Excel) 
  • Automotive repair experience preferred
  • Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

 

Competency Based:

 

Executing

  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one's own needs

Detail-Oriented

  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency

Analyzing

  • Gathers and examines information from multiple sources
  • Studies facts and details
  • Considers past experiences and history

Communication

  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change
  • Moves easily from one task or responsibility to another
  • Is able to perform tasks or complete processes in ambiguous situations

 

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed