Enterprise

Part Time Customer Experience Representative - Downtown Boston Revere Hotel

Location
Downtown Boston
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-366665

Overview

Enterprise Rent A Car in our Downtown Boston Revere Hotel location is excited to announce an opening for a Part-Time Customer Experience Representative!

 

The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy  operation.

 

The starting rate of pay is $18.08 / hour. The required part-time schedule is Monday from 7am-1pm (a 30 min break will be given), Friday from 7am-6pm (a 1 hour break will be given), and Saturday & Sunday from 8am-1pm.

 

This position is located at 200 Stuart Street Boston, MA 02116

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Initiate rental contract based on customer reservations or on-the-spot need
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Perform miscellaneous and backup duties job-related duties as assigned

 

 

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years old
  • High School Diploma or GED required
  • Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
  • Must have no drug or alcohol related convictions within the past 5 years
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future
  • Apart from religious observation, must be available to work Monday from 7am-1pm, Friday from 7am-6pm, and Saturday & Sunday from 8am-1pm

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