Enterprise

Customer Service Agent -Returns

Location
San Antonio Intl Airport
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-363645

Overview

Enterprise Holdings has an exciting opportunity for a Full-time Return Agent at our San Antonio International Airport location at 9559 Airport Blvd, San Antonio, TX 78216. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America. 

 

This is a FULL-TIME position that pays $11.50 / hour plus bonus. In addition, we offer a generous benefits package including medical, dental, vision, 401K and paid time off. Apart from religious observation, must be available to work the following schedule: 

  • Sunday 9:00am-7:00pm, Monday 9:00am-7:00pm, Tuesday 9:00am-7:00pm, Friday 9:00am-7:00pm

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.
  • Perform miscellaneous job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service functions.
  • Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

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