Enterprise

Sr. Customer Assistance Representative San Antonio Airport

Location
San Antonio
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-363013

Overview

We are currently looking for a Sr. Customer Assistance Representative. The Sr. Customer Assistance Representative (Sr.CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

 

This position is a full-time position that pays $14.00 / hour. (There is a $1:00/hour shift differential for hours worked between 11:00pm and 7:00am) The branch is located at 9559 Airport Blvd, San Antonio, TX 78216.

 

Apart from religious observations, must be able to work one of the following schedules:

  • Thursday - Sunday 2:00pm - 12:00am

  • Wednesday - Sunday 6:30pm - 3:00am

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required.
  • 1 year prior customer service experience
  • Must have a valid drivers license with no more than 2 moving violation and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work one of the following schedules:
    • Thursday - Sunday 2:00pm - 12:00am

    • Wednesday - Sunday 6:30pm - 3:00am

 

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