Enterprise

Customer Service Representative - Rochester Airport

Location
Rochester
Category
Customer Service/Support - Customer Service/Support
Job ID
2021-354509

Overview

The Customer Assistance Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face at the 7701 Helgerson Drive SW Rochester MN 55902 location. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

 

This is a full time position paying $15.00 / hour plus full benefits. The posted schedule is Monday - Friday 2pm-11pm

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
  • Effectively market the company while picking up customers up and /or dropping off customer in a safe and courteous manner and assisting cusomters as needed.
  • Assist to assess condition of rental upon return
  • Process returns and check-ins
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
  • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year face-to-face customer service responsibilities.
  • Must have valid driver's license. 
  • Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 3 years will disqualify you from employment.
  • Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.  
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be available to work:
    • Monday-Friday 2pm-11pm

 

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