The Customer Experience team is growing in order to support EHI's strategic objective to create an unmatched customer experience. By listening to and designing for our customers, we will partner with Product, IT, Marketing and Operations teams to deliver a low touch, frictionless rental process, ensuring the principles of personalization, empathy, control and transparency are reflected in our service delivery. There is an opportunity to deepen and broaden the feedback measurement and management approach—capturing data across channels and attaching metrics to moments that matter throughout the customer journey.
The Senior Researcher conducts generative and evaluative studies, analyzes qualitative and quantitative data, produces high-quality deliverables, aimed at understanding our customer's unmet needs, and the recurring communication of customer pain points across the customer journey. As a member of the squad within the customer experience department, the successful candidate will work side-by-side with colleagues from design, strategy, and planning to ensure their outputs are in line with customer and company priorities alike. By producing accurate and thoughtful insights, this individual will educate stakeholders, improve customer experiences, and ensure the success of new business, consumer, product, and technology interventions (including web and mobile).
Enterprise Holdings Inc. and its affiliate Enterprise Fleet Management together offer a total transportation solution. Combined, these businesses – which include extensive car rental and carsharing services, truck rental, corporate fleet management and retail car sales – accounted for $25.9 billion in revenue and operated more than 2 million vehicles in fiscal year 2019.
Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 10,000 fully staffed neighborhood and airport locations in 100 countries and territories throughout the world.
This position is located at our Corporate Headquarters in Clayton, MO.
Equal Opportunity Employer/Disability/Veterans