Enterprise

Customer Assistant Representative (Part Time) - Albany, NY

Location
Albany
Category
Customer Service/Support - Customer Service/Support
Job ID
2020-328884

Overview

 

  

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

 

 

This position is in the Capital District: Albany, Schenectady, Troy, Saratoga

Compensation for this position is $12.00/hour 
25 HOURS PER WEEK

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years old
  • Must have two years college experience OR at least two years of customer service experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the U.S. and not require sponsorship now or in the future
  • Must be able to read, write, and speak English
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date  
  • Aside from religious observation, must be available to work one of the following schedules:

Sunday

Off

Monday

1:30pm-6:30pm

Tuesday

1:30pm-6:30pm

Wednesday

Off

Thursday

1:30pm-6:30pm

Friday

1:30pm-6:30pm

Saturday

8:30am-1:30pm

 

Sunday

Off

Monday

6:30am-11:30am

Tuesday

6:30am-11:30am

Wednesday

Off

Thursday

6:30am-11:30am

Friday

6:30am-11:30am

Saturday

8:30am-1:30pm

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