Enterprise

  • Enterprise Holdings Indeed Hiring Event- Reno Tahoe Airport

    Location
    Reno
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2019-284605
  • Overview

    Enterprise/National/Alamo

    Indeed Hiring Event 

    Reno Tahoe Airport 

     

    We are hiring for multiple positions at the Reno/Tahoe Airport!

     

    Interviews will take place on Wednesday, June 12th from 9am-1pm at the following location:

     

    Enterprise Holdings Administrative office- Northern Nevada  

    1675 National Guard Way, Reno NV 89502 

    Please park in Visitor Parking in the lot and proceed into the location

     

    We are currently hiring for the following positions:

     

    • Full Time Car Washer
    • Part Time Car Washer
    • Full Time Customer Assistance Representatives Senior 
    • Part Time Customer Assistance Representative Senior

    Hours/schedule based on schedule needs. The Reno Tahoe Airpoort is open from 4am-12:30am 7 days a week. 

     

     

     

    Responsibilities

    Service Agents

     

    • Inspect vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.
    • Inspect vehicles for unidentified body damage.
    • Clean all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.
    • Provide positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.
    • Place items found in vehicles in lost and found. Direct drivers to drop off locations as necessary.
    • Drive the vehicle from drop off point to service area; drive vehicle through car wash and to ready line as necessary.
    • Refuel the vehicle and log identification number with fuel needed and mileage.
    • Ensure that the key tag is properly marked with the correct VIN or Unit number and license plate number.
    • Maintain a clean and orderly work area and report any unsafe or hazardous conditions.
    • Complete the out-of-service tag and ensure the vehicle is moved to the maintenance area. 
    • Identify and pull the vehicles that are eligible for turnback, flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

    Customer Assistance Representative Senior 

     

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers and accounts in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    • Sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

     

     

     

                                                 Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • Experience handling similar responsibilities preferred.
    • Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
    • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be able to understand, read, write, and speak English.
    • Must be open to work based on location needs. The Reno Tahoe Airport is open from 4am-12:30am 7 days a week. 

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