Enterprise

  • Force Charge Collector

    Location
    Tulsa
    Category
    Administrative/Clerical - All Positions
    Job ID
    2019-270176
  • Overview

    The Collector pursues balances owed from individual customers on rental transactions.  This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of department.

     

    This position is located at 14002 E. 21st St. Tulsa, OK 74134.

    Responsibilities

    • Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges
    • Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor
    • Activate/deactivate “Do Not Rent” requests
    • Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
    • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
    • Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
    • Research accounts to ensure billing accuracy
    • Ensure daily and monthly collections goals and requirements are met
    • Submit RAFs for both payments and small balance write offs
    • Maintain clear and concise notes in Odyssey, as well as PeopleSoft
    • Seek to improve job performance through self-assessment, skill development, training and goal  setting
    • Maintain a regular and reliable level of attendance and punctuality.
    • Perform miscellaneous job-related duties as assigned.

     

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • High School Diploma or GED required; Associate’s Degree preferred
    • Minimum two years of collections experience preferred
    • Proficient Microsoft Office skills (Word, Excel and Outlook)
    • Knowledge of PeopleSoft preferred
    • Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
    • Must be willing to accept starting pay of $14/hour.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

     

    Knowledge/Skills/Abilities-

     

    • Ability to work independently and as a team player
    • Excellent telephone manner with strong communication skills
    • Strong customer service skills
    • Ability to research, determine and negotiate a settlement amount

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