• Part-Time Customer Service Representative

    Customer Service/Support - Customer Service/Support
    Job ID
  • Overview



    Enterprise Rent-A-Car has an opening for a Part-Time Customer Service Representative.   This position works directly on-site at our Independence, MO location.  We are looking for a dependable, friendly office support staff to provide support to our current rental management team through various computer data entry and administrative functions.  The Customer Service Representative will gain knowledge through one-on-one training and hands-on experience. 




    • Perform various administrative/data entry functions such as: assign incoming files, research and process invoices
    • Provide a high level of customer service by assisting rental branches and their needs over the phone which could include:  reservation needs, coverage verification, call routing
    • Provide information and resolution for customers, insurance companies, dealerships, repair shops and rental branches
    • Manage outgoing calls for rental management for customers, insurance companies, repair shops and dealerships
    • Perform miscellaneous and back up job-related duties as assigned
    • Responsible for notifying management of process concerns as needed
    • Help prepare cars for rental by cleaning or vacuuming them as needed 

    Equal Opportunity Employer/Disability/Veterans



    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
    • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
    • Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 3 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be able to work the following 25 hour week shift: Monday 7:00am-6:00 Tuesday 7:00am-1:00pm, Wednesday 12:00pm-6:00pm, Saturday 9:00am-12:00pm 




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