Enterprise

  • Full Time Sr. Customer Assistance Representative Napa Jet Center

    Location
    Napa
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2018-263942
  • Overview

     

     

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in airport location. 

     

    Previous experience working with high level customers in a luxury hospitality environment is preferred.

     

    ***This position is available for our Napa Jet Center location and requires a valid CA Drivers License. This position pays $16.00/hour and a comprehensive benefits package.***

     

     

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    • Sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • Must have at least 6 months of prior customer service retail or administrative support experience...previous experience working with high level customers in a luxury hospitality environment is preferred
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be able to work Monday - Friday from 7am-4pm. 

    “We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.”

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