Enterprise

  • Sr. Customer Assistance Representative

    Location
    Sacramento/Metro
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2018-261524
  • Overview

     

     

     

    The Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the Sacramento International Airport location. This role is available as regular part time.

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns and check-in transactions
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    • Sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform miscellaneous and backup duties job-related duties as assigned

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work a flexible schedule based on airport hours (5 am to midnight) and delayed flights.

    We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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