• Part Time Customer Assistance Representative Rochester Airport

    Customer Service/Support - Customer Service/Support
    Job ID
  • Overview

    The Part Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 


    The compensation for this position is $11.55/hour.  The Rochester Airport is located at 1200 Brooks Avenue Rochester, NY 14624.



    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned


    Equal Opportunity Employer/Disability/Veterans



    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work one of the following schedules
    • Schedule #1 
      • Monday: 2:00pm - 11:00pm
      • Wednesday: 2:00pm - 11:00pm
      • Saturday: 2:00pm - 11:00pm
    • Schedule #2
      • Sunday: 2:00pm - 11:00pm
      • Thursday: 2:00pm - 11:00pm
      • Friday: 2:00pm - 11:00pm
    • Schedule #3
      • Saturday: 10:00am - 7:00pm
      • Tuesday: 10:00am - 7:00pm
      • Thursday: 10:00am - 7:00pm
    • Schedule #4
      • Sunday: 11:00am - 5:00pm
      • Monday: 11:00am - 5:00pm
      • Wednesday: 11:00am - 5:00pm
      • Friday: 11:00am - 5:00pm


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