Enterprise

  • Customer Assistance Representative - Southern Hudson Valley/Putnam, NY

    Location
    Hudson Valley-South
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2018-249765
  • Overview

     The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

     

    This is a part-time position with a compensation of $13/hour

     

    The locations of these openings are: 

     

    2077 E. Main Street Cortlandt Manor, NY 10567

    and  

    1839 South Rd Wappingers falls, NY 12590

     

     

     

     

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must have two years of college experience OR two years of customer service experience
    • Must be at least 18 years old
    • Must have a valid unrestricted driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
    • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be able to read, write, and speak English.
    • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
    • Must be willing to accept the hourly compensation of $13.00/hour
    • Aside from religious observations, must be available to work the entire schedule listed below: 

      Days

      Shift Hours

      Sunday

      8:30am-1:30pm

      Monday

      7:00am – 12:00pm

      Tuesday

      OFF

      Wednesday

      OFF

      Thursday

      OFF

      Friday

      7:00am – 12:00pm

      Saturday

      8:30am -1:30pm  

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