Enterprise

  • Full Time Customer Administrative Representative

    Location
    Reno
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2018-249652
  • Overview

     

     

     

     

    The Full Time Customer Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

     

    -This position is located at the Reno Airport

    -This position pays $11.10 hour

    -This is a full time position that requires that you are available 40 hours per week (Monday to Friday 7:00am to 4:00pm and some weekends)

    Responsibilities

    • Make incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • May assist with or perform customer pick-ups in a safe and courteous manner
    • Notify Management of any known customer problems 
    • Notify Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
    • Perform miscellaneous and backup job-related duties as assigned

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED required; some college preferred
    • Must have at least 6 months of prior customer service, retail, or administrative support experience
    • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 

    • No drug or alcohol related convictions on driving record (DWI/DUI)  in past 5 years

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be able to work full time position that requires that you are available 40 hours per week (Monday to Friday 7:00am to 4:00pm and some weekends)

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