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Sr. Customer Assistance Representative

Sr. Customer Assistance Representative

Job ID 
2017-225467
Category 
Customer Service/Support - Customer Service/Support
Location 
US-FL-Sanford
Area 
Sanford - AIRPORT

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

The Sr. Customer Assistance Representative (SCAR) - Sanford Airport will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full-time.

 

- This position is full-time (40 hours/week) 
- This position pays $10.25/hour
- This position is located at the Sanford Airport.
- Apart from religious observations, must be able to work (5) 8-hour shifts per week during the hours of 3pm-12:30am, including weekends and holidays. Two days off per week will be on weekdays.

 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have at least 6 months of sales experience.
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to understand, read, write, and speak English.
  • Must be willing to work at the Sanford Airport
  • Apart from religious observations, must be able to work (5) 8-hour shifts per week during the hours of 3pm-12:30am (or until the last flight arrives), including weekends and holidays. Two days off per week will be on weekdays.