Customer Assistance Representative Sr. - Part Time - Hilo Airport

Customer Assistance Representative Sr. - Part Time - Hilo Airport

Job ID 
Customer Service/Support - Customer Service/Support

More information about this job


Equal Opportunity Employer/Disability/Veterans



Enterprise Rent-A-Car at the Hilo ITO Airport is looking for a (Part Time 30-39 hrs/wk) Customer Assistance Representative, Sr. (CAR Sr.)!


The Customer Assistance Representative (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide a variety of valuable products and ensure an exceptional service and experience at our Airport location.



  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform miscellaneous job-related duties as assigned by a manager



  • High school diploma or GED equivalent required.
  • Some college preferred.
  • Must have customer service experience.
  • Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Aside from religious observance, must be available 4-5 days per week including weekends and holidays.