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Customer Assistance Representative Sr. - Part Time - Enterprise Rent A Car Kahului Airport

Customer Assistance Representative Sr. - Part Time - Enterprise Rent A Car Kahului Airport

Job ID 
2017-221770
Category 
Customer Service/Support - Customer Service/Support
Location 
US-HI-Kahului
Area 
Maui

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

 

 

Enterprise Rent-a-Car is looking for the right individual to join their Customer Service Team at the Kahului Airport Enterprise Location!  The Customer Assistance Representative, Sr (CAR Sr) will provide a high level of customer service by assisting customers with their rental needs in a high-paced Home City office office.

 

The CAR Sr greets customers upon arrival and provides exceptional customer service including sales during rental transaction, walks customer to their rental, and also receives customers upon return.  The ideal individual has great Aloha spirit, able to work afternoon to closing hours throughout the week primarily weekends, able to promote/suggest/sell optional rental products (insurance/upgrades/etc), and have excellent phone etiquette. 

 

 

 

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins transactions
  • Position requires prolonged standing during shift
  • Responsible for notifying a Manager of any known vehicle problems and any required customer service issues and/or concerns
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Please note: This position requires standing and walking during entire work shift

Qualifications

  • Must have High school diploma or GED; Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to work 30-39 hours a week
  • Aside from religious observance, must be available to work weekends and holidays.
  • Must be able to stand/walk entire work shift that will include outdoor elements

*out of state applicants: This position does not offer interview travel and relocation expense reimbursement or accommodations.*