Enterprise

Senior Customer Assistance Representative - Twin Falls Airport

Senior Customer Assistance Representative - Twin Falls Airport

Job ID 
2017-221565
Category 
Customer Service/Support - Customer Service/Support
Location 
US-ID-Twin Falls
Area 
Twin Falls

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

 

 

The Customer Assistance Representative Sr (CAR Sr) is a sales position which offers an hourly rate plus a monthly commision bonus and will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

 

This role is available as a regular part-time or Full-Time position at our Twin Falls Airport location.

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person 
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Will sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

 

 

 

  • Must be at least 18 years old
  • High school diploma or GED equivalent required (proof of graduation required at interview) 
  • Meet either of the following requirements:  Two years of college plus six months of customer service and sales experience, or at least two years of previous customer service and sales experience.  If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military.  
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observations, candidates must be able to work one of the following schedules:
    • Sunday: 9am-11pm (Break from 7pm-10pm), Monday and Friday: 3pm-11pm (Break from 8pm-10pm)

OR

    • Saturday: 11am-6pm, Sunday: 9am-11pm (Break from 7pm-10pm) and Monday: 3pm-11pm (Break from 8pm-10pm)