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Full Time Senior Customer Assistance Representative SeaTac

Full Time Senior Customer Assistance Representative SeaTac

Job ID 
2017-215054
Category 
Customer Service/Support - Customer Service/Support
Location 
US-WA-Seatac
Area 
Sea-Tac Intnl Airport

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company with over 8,600 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $16 billion. 

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as a regular full time position.  The starting wage for this position is $15.35 along with competitive benefits.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED required
  • Previous customer service experience
  • Must have a valid drivers license with no more than 2 moving violations on driving record in the last 3 years and/or at-fault accidents on driving record in the past 3 years
  • No drug/alcohol related convictions, or reckless/negligent driving incidents on drving record within the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observations, must be able to work a flexible schedule