Enterprise

Part time Customer Assistance Rep (Exit Booth) - Indianapolis Airport

Part time Customer Assistance Rep (Exit Booth) - Indianapolis Airport

Job ID 
2017-202177
Category 
Customer Service/Support - Customer Service/Support
Location 
US-IN-Indianapolis
Area 
Indianapolis

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

Enterprise has an exciting opportunity for an Exit Booth Agent.  The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

 

**This position is located in the parking garage at the Indianapolis airport**

Responsibilities

  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to Emerald Aisle members by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Qualifications

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 1 year experience handling customer service functions
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule: Sunday 2:00 pm - midnight (1/2 hour break), Monday 2:00 pm - midnight (1/2 hour break), Thursday 7:00 pm - midnight
  • New Hire Orientation is held every other Monday from 10:00 am - 4:00 pm at 7111 West Washington St, Indianapolis, IN. Must be able to attend one of these sessions if hired.