Customer Assistance Representative Sr. - Honolulu Airport

Job ID
Customer Service/Support - Customer Service/Support
Honolulu Airport (HNL) Oahu


Equal Opportunity Employer/Disability/Veterans 


The Enterprise Rent-A-Car at the Honolulu Airport location has an opportunity for a Part Time Customer Assistance Representative Sr.


The Customer Assistance Representative Sr. will provide a high level of customer service by assisting customers with their rental needs in a high-paced Airport office. They will gain knowledge through local training and hands-on experience to provide excellent customer service when customers arrive and depart from the location. The Customer Assistance Representative Sr will also be responsible for assesing each customers needs and offering protection products that will help make the customers rental experience more enjoyable. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This Part Time position is for 30-39 hours. This position receives a monthly bonus based upon personal and team performance numbers.


  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers with Aloha in a friendly and timely manner
  • Provide directions and general assistance
  • Check the condition of the rental car upon return
  • Process returns, check-ins transactions quickly and efficiently
  • Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Clean vehicle interior and exterior by hand or by operating washing equipment (when needed)
  • Perform miscellaneous and backup duties job-related duties as assigned


  • Must be 18 years or older.
  • Must have a High school diploma or equivalent.
  • Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations with in the last 3 years and no DUI or DWI in the last 5 years).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a flexible Part Time schedule of 30 to 39 hours/week including nights and weekends.


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